Cancellation, Amendment & Refund Policy

Updated

January 2026

1.
Disputes and escalations
2.
Fees and deductions
3.
Our standards and certifications
4.
Roles and responsibilities
5.
Key principles (read before booking)
6.
How to request a cancellation
7.
Amendments (changes)
8.
Processing cancellations and refunds
9.
Special situations

7.1 Force majeure and disruptions

Events beyond reasonable control (pandemics, natural disasters, political unrest, strikes, or supplier/system outages) are handled according to Supplier rules. We will assist in submitting requests, but cannot guarantee refunds, credits, or waivers.

7.2 Health or personal emergencies

If cancellation is due to serious health or personal issues, submit supporting documents (e.g., medical report). We can forward them to the Supplier as a request for exception. Approval is fully at the Supplier’s discretion.

7.3 No-shows and unused services

If a passenger or guest does not show up, or does not use services without an approved change, bookings are usually treated as a no-show with no refund unless Supplier rules specifically allow otherwise.

7.4 Travel insurance

We strongly encourage travel insurance for end customers. Insurance claims are made directly with the insurer and are outside this Policy.

Additional Terms

Legal framework and limitation of liability

This Policy is governed by the laws of Dubai, United Arab Emirates.
Darts Tourism’s total liability for claims related to cancellations/changes/refunds is limited to the amount paid to Darts Tourism for the affected booking.
We are not liable for indirect or consequential losses (lost profits, missed connections, additional accommodation, etc.).
Final decisions on refunds, credits, waivers, or interpretation remain with the Supplier.

Policy updates

We may modify this Policy to comply with legal, regulatory, operational, or certification requirements. The version published on the Platform at the time of booking applies to that booking.

Contact

Darts Tourism LLC

Email: info@dartstourism.com

Phone/WhatsApp: +971 50 533 1812

Address: Ras Al Khor Industrial Second, Darts Tourism LLC, SMARK 2 - OFF4 33-0, Dubai, United Arab Emirates

Important: This Policy must be read together with the booking’s Supplier fare/rate conditions and the Platform Terms & Conditions.